Essential Knowledge and Skills to be Assessed
The following skills and knowledge must be assessed as part of this unit:
health and safety requirements for specific events/locations
emergency procedures for specific events/locations
instructions to be given to customers
basic group presentation techniques including:
voice projection
body language
tailoring language to meet different group needs.
Linkages to Other Units
This unit has strong linkages to other Attractions and Theme Park units and combined training and assessment may be appropriate. For example:
THTFAT04B Operate a ride location
THTFAT06B Maintain safety in water based rides
THTFAT10B Operate an animal enclosure/exhibit
Critical Aspects of Assessment
Evidence of the following is critical:
knowledge of health, safety and emergency procedures
ability to clearly communicate information to customers
ability to use simple group presentation techniques to enhance briefing
Context of Assessment and Resource Implications
Assessment must ensure:
demonstration of skills through the presentation of a briefing or scripted commentary in an environment where such an event would generally take place (i.e. at a visitor site, within an attraction)
use of appropriate equipment to provide the briefing or scripted commentary.
Assessment Methods
Assessment methods must be chosen to ensure that the skills required to conduct a pre-event briefing can be practically demonstrated. Methods must include assessment of knowledge as well as assessment of practical skills.
The following examples are appropriate for this unit:
direct observation of the candidate providing a briefing or scripted commentary
written or oral questions or interview to test knowledge of occupational health and safety issues and requirements
review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate.
Key Competencies in this Unit
Key competencies are built into all workplace competencies. The table below describes those applicable to this unit. Trainers and assessors should ensure that they are addressed in training and assessment.
Level 1 = Perform Level 2 = Administer and Manage Level 3 = Design and Evaluate
Key Competencies
Collecting, Organising and Analysing Information
For example:
Reviewing scripted information in preparation for delivery (1)
Communicating Ideas and Information
For example:
Delivering information on health and safety requirements or site features (2)
Planning and Organising Activities
For example:
Organizing a series of briefings (1)
Working with Others and in Teams
For example:
Co-ordinating timings with colleagues (1)
Using Mathematical Ideas and Techniques
For example:
Timing the delivery length of a briefing (1)
Solving Problems
For example:
Dealing with a situation when amplification equipment fails (1)
Using Technology
For example:
Using a microphone to deliver the briefing (1)
Essential Knowledge and Skills to be Assessed
The following skills and knowledge must be assessed as part of this unit:
health and safety requirements for specific events/locations
emergency procedures for specific events/locations
instructions to be given to customers
basic group presentation techniques including:
voice projection
body language
tailoring language to meet different group needs.
Linkages to Other Units
This unit has strong linkages to other Attractions and Theme Park units and combined training and assessment may be appropriate. For example:
THTFAT04B Operate a ride location
THTFAT06B Maintain safety in water based rides
THTFAT10B Operate an animal enclosure/exhibit
Critical Aspects of Assessment
Evidence of the following is critical:
knowledge of health, safety and emergency procedures
ability to clearly communicate information to customers
ability to use simple group presentation techniques to enhance briefing
Context of Assessment and Resource Implications
Assessment must ensure:
demonstration of skills through the presentation of a briefing or scripted commentary in an environment where such an event would generally take place (i.e. at a visitor site, within an attraction)
use of appropriate equipment to provide the briefing or scripted commentary.
Assessment Methods
Assessment methods must be chosen to ensure that the skills required to conduct a pre-event briefing can be practically demonstrated. Methods must include assessment of knowledge as well as assessment of practical skills.
The following examples are appropriate for this unit:
direct observation of the candidate providing a briefing or scripted commentary
written or oral questions or interview to test knowledge of occupational health and safety issues and requirements
review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate.
Key Competencies in this Unit
Key competencies are built into all workplace competencies. The table below describes those applicable to this unit. Trainers and assessors should ensure that they are addressed in training and assessment.
Level 1 = Perform Level 2 = Administer and Manage Level 3 = Design and Evaluate
Key Competencies
Collecting, Organising and Analysing Information
For example:
Reviewing scripted information in preparation for delivery (1)
Communicating Ideas and Information
For example:
Delivering information on health and safety requirements or site features (2)
Planning and Organising Activities
For example:
Organizing a series of briefings (1)
Working with Others and in Teams
For example:
Co-ordinating timings with colleagues (1)
Using Mathematical Ideas and Techniques
For example:
Timing the delivery length of a briefing (1)
Solving Problems
For example:
Dealing with a situation when amplification equipment fails (1)
Using Technology
For example:
Using a microphone to deliver the briefing (1)